If you are having any problems with Crystal Tip or your air/water syringe, here is a quick reference guide to help you correct the problem quickly and easily. This troubleshooting guide deals with the most common problems our customers encounter. Most often, leakage and other issues are the result of degraded O-Rings, which naturally wear out over time, or with faulty adapters. Please review our troubleshooting guide. If you are still having problems, please don’t hesitate to call us at 800-944-3939 and our expert technicians will help you correct the problem immediately.
Please select the type of air/water syringe you are using from the picture below
DCI STYLE AIR/WATER SYRINGE
front view
right side view
3/4 view
left side view
ADEC STYLE AIR/WATER SYRINGE
front view
right side view
3/4 view
left side view
Problems
Possible Cause(s)
Solution
Doesn't fit the syringe
Wrong Adapter (someone may have switched to a different adapter)
Debris or clogged adapter
Call 800.944.3939 for a free adapter.
Go to Mainentance Section for instructions.
Leakage (What area?)
Button on syringe
O-Ring degradation
Replace button O-Rings
Replace button assembly
Press ring
O-Ring degradation
Tip not installed correctly
Replace 1 small O-Ring and 1 large O-Ring (free with call)
Reinstall tip untill u feel it "seat"
Front of tip
O-Ring on water button
Replace water button O-Rings
Replace water button assembly
3 Way -Syringe
Hose connection is damaged
Unscrew and inspect connection of hose to syringe
Contamination (Moisture in air)
Usually the small O-Ring
Damaged Tip
Remove press ring assembly and replace small O-Ring (base O-Ring) Call for free orings (click here for instructions)
Replace tip.
Difficult to insert/remove tip
Calcium/Mineral build up.
O-Ring degradation around press mechanism
Remove press ring assembly and clean thoroughly (especially ball bearing mechanism in press ring area. After thorough cleaning replace small base O-Ring (Click here for instructions) Replace large (thin) O-Ring (Call for free sample)
Problems
Possible Cause(s)
Solution
Doesn't fit the syringe
Wrong Adapter (someone may have switched to a different adapter)
Debris or clogged adapter
Call 800.944.3939 for a free adapter.
Go to Mainentance Section for instructions.
Leakage (What area?)
Button on syringe
O-Ring degradation
Replace button O-Rings
Replace button assembly
Adapter area
O-Ring degradation
Wrong adapter
Tip not installed correctly
Replace 1 small O-Ring and 2 Large O-Rings (free with call)
Identify and install correct adapter (click here)
Reinstall tip untill u feel it "seat"
Front of tip
O-Ring on water button
Replace water button O-Rings
Replace water button assembly
3 Way-Syringe
Hose connection is damaged
Unscrew and inspect connection of hose to syringe
Contamination (Moisture in air)
Usually the small O-Ring
Damaged Tip
Adapter not properly fitted
Remove adapter and replace small O-Ring (base O-Ring)
Call for free O-Rings (click here for instructions)
Replace tip.
Some older style air/water (10+years) syringes need a slightly “longer” adapter. These older syringes require the older style
Difficult to insert/remove tip
O-Ring lubrication/Incorrect O-Rings
Incorrect large o-ring
Damaged adapter
Install “self lubricating O-Rings (Call for free samples)
Apply silicon O-Ring lubricant
Remove and install correct O-Rings (Call for free samples)
Replace Adapter
